Advance Computer Repairs Ltd
208 Phoenix Close
Phoenix Business Park
Heywood, Greater Manchester
OL10 2JG

Tel: 01706 627233
Fax: 01706 627250
E-mail: service@acrlimited.com

You can telephone during our normal working hours, which are Monday to Friday 9am - 5.30pm or, if you prefer, provide your contact information using the form below and either faxing or e-mailing it to us. We will use the information provided to contact you as soon as possible.

Company:

First Name*:

Last Name*:

Street Address:

City, County, Post Code:

E-mail Address *:

Phone Number *:

Mobile Number:

Preferred Contact Method:

E-mail Address Phone Number

Laptop Information

Laptop Brand :

Laptop Model :

Laptop Serial Number:

We must be able to start up your laptop and get to the desktop to properly diagnose your laptop. Please list any System or Windows passwords otherwise a delay in your repair will occur.

Problem Description

Please provide a detailed problem description. Error numbers and error descriptions are extremely helpful in determining the problem. If possible, please include detailed step by step instructions to replicate the problem. When sending in the laptop, screen shots of errors and problems are extremely helpful also *.

Additional Items Shipped With Your Laptop

You must ship your AC Adapter with your laptop. It is also helpful to include an additional battery if you have one. Please select any other items being shipped with your laptop.

Additional Items not listed above

Warranty And Liability Statements

Please check each statement below confirming that you agree to the terms and conditions set forth for any repairs performed by ACR Limited *.

Please include a printed copy of this form when packaging your laptop to send to us. You may also wish to retain a printed copy for your own records.

Please read the following important instructions regarding preparing your laptop/notebook and laptop/notebook accessories for shipping:

• Properly packing your laptop is extremely important. As a general guideline, use a rigid box with at least a 2" air gap between the laptop and the box on the top, bottom and sides of your laptop. Fill this air gap with packing popcorn, bubble wrap, or similar protective material. It is advisable to bubble wrap your laptop and then use protective popcorn to fill in the remainder of the air gap. The packing material should fill the entire air gap.
• Include your laptop battery and AC adapter in the box. Sometimes one of these items can be the cause or have caused the error you may be experiencing. Do not place the AC adapter or power lead on top pf your laptop. This may cause damage to your laptop screen. Instead try and pack the adapter and lead beside the laptop. Please ensure that your own address and contact details are included. (If you have been able to complete the form on the Contact page please include the printed version with your laptop.)
• There are many shipping alternatives for your laptop. You can call DHL on 08701 212101 who will come to your home or business to pick up the laptop or you can visit their website at www.parcel2go.com to arrange a collection. (They are currently offering next day delivery from £8.99.)

Please note Advance Computer Repairs Ltd will not be held responsible for any laptops that arrive damaged. Make sure your laptop is correctly packaged. We cannot stress this enough.