Our Quality Policy | Guarantee | Payment Terms | Frequently Asked Questions

We number some of the UK's major national computer maintenance companies amongst our customers.

Our Quality Policy

• To deliver defect-free products and services every time and on on time to all our customers.
• Strict conformance to customer requirements is the cornerstone of our quality systems.
• ACR will continually review its quality objectives and strive to better its processes to provide improved quality services.
• All items will be securely stored and protected whilst at our premises. All staff work to strict policies on data protection.

We understand the importance of ensuring that the customers equipment is returned in working order as quickly as possible. ACR provide a repair service that will take approximately 5 working days.

Where spare parts need to be sourced, we will contact you to gain authorisation and will provide a new ETA (estimated time of arrival) for delivery on acceptance of our quotation for parts.

Guarantee

We guarantee that should the unit fail with the same fault within 3 months, we will collect, repair and return the unit to you without charge.

We are an independent company striving to meet every customer's requirements and prepared to 'go the extra mile' to offer second-to-none service, including sourcing parts for any make and any model of laptop.

Our customers are important to us and we want to offer a service that brings you back to us. We will go out of our way to achieve your complete satisfaction.

Payment Terms

For immediate service, we recommend payment by Visa, Mastercard or Switch. We do not impose any surcharge.

You can also pre-pay by cheque (allow 5 days to clear) or you can transfer funds directly to our bank account - details below.

• Debit Card Switch and Delta debit cards at our premises or by phone.
• Credit Card Mastercard and Visa at our premises or by phone.
• Bank Transfer ACR accepts bank transfers: payment details available upon request.

You can also pay via PayPal.

Frequently Asked Questions

What laptops do you repair?
Will I lose my data?
Will I lose data if the hard disk has failed?
What should I send with my laptop?
How long will it take to get an estimate?
How long will it take to repair?
What is the warranty period on the repair?
Do you charge an assessment charge?
What happens if spare parts aren't available?
What happens if spare parts are required?
Can I contact you to find out when my laptop will be returned?
How do I package my laptop?

What laptops do you repair?
We repair all makes and models of laptops and notebooks. This includes major brands such as Compaq, IBM, HP, Toshiba, Dell, etc. and less well known brands such as NEC, Packard Bell, Samsung, Tiny, Time, Medion, IPC, Iridium, Kapok, Rock, Digital, Advent, Fujitsu, Acer, Sony Vaio, Twinhead, and many more.
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Will I lose my data?
In 90% of cases the answer is no. It's usually NOT the hard disk at fault but some other component that has failed. However, we always recommend that, if possible, you back up your data before shipping a laptop to us. Back to FAQs

Will I lose data if the hard disk has failed?
Where the hard disk has failed, data recovery may still be possible, but can be time consuming and involve additional cost, and 100% success cannot be guaranteed. If you are concerned about the loss of valuable data, please ensure that you have discussed this with us before shipping your computer. We will do everything we can to help. Back to FAQs

What should I send with my laptop?
Where possible, we ask that you provide us with your Windows password, the AC adapter for your computer and any Operating System disks / CDs (usually Microsoft Windows) and licence keys you have. Due to strict licensing laws, we cannot re-install Operating Systems if you do not provide us with your original licence details and media. If you have lost your Operating System media or details we can provide replacements at very competitive prices. Back to FAQs

How long will it take to get an estimate?
Not long at all! We will provide you with an estimate within 5-7 working days.
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How long will it take to repair?
Our repair service will take a maximum of 5 days unless a spare part is not in-stock and we have to order it. If we do need to order a part, we will quote a revised delivery date. Back to FAQs

What is the warranty period on the repair?
We guarantee that should the unit fail with the same fault within 3 months of us returning the unit to you, we will collect, repair and return it at no cost to you.
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Do you charge an assessment charge?
No, this is included in the standard cost of repair. Back to FAQs

What happens if spare parts aren't available?
In the rare event that spare parts are unavailable and we cannot complete the necessary repairs, we will return the unit and charge you for delivery only, or we will dispose of the unit in compliance with environmental guidelines at your request. Back to FAQs

What happens if spare parts are required?
Low value components up to £35 are included in the service. Where a major module is required, we will contact you immediately and provide a quotation. Once this is accepted we will order the part and repair the unit. Should you wish to decline the quote, we will return the unit unrepaired and charge you only for the delivery, or you can elect for us to dispose of the unit in compliance with environmental guidelines. Back to FAQs

Can I contact you to find out when my laptop will be returned?
Of course. You will find telephone and e-mail details on our contact page. Back to FAQs

How do I package my laptop?

• Properly packing your laptop is extremely important. As a general guideline, use a rigid box with at least a 2" air gap between the laptop and the box on the top, bottom and sides of your laptop. Fill this air gap with packing popcorn, bubble wrap, or similar protective material. It is advisable to bubble wrap your laptop and then use protective popcorn to fill in the remainder of the air gap. The packing material should fill the entire air gap.
• Include your laptop battery and AC adapter in the box. Sometimes one of these items can be the cause or have caused the error you may be experiencing. Do not place the AC adapter or power lead on top pf your laptop. This may cause damage to your laptop screen. Instead try and pack the adapter and lead beside the laptop. Please ensure that your own address and contact details are included. (If you have been able to complete the form on the Contact page please include the printed version with your laptop.)
• There are many shipping alternatives for your laptop. You can call DHL on 08701 212101 who will come to your home or business to pick up the laptop or you can visit their website at www.parcel2go.com to arrange a collection. (They are currently offering next day delivery from £8.99.)

Please note Advance Computer Repairs Ltd will not be held responsible for any laptops that arrive damaged. Make sure your laptop is correctly packaged. We cannot stress this enough. Back to FAQs